Shipping policy

Thank you for shopping with Pretty Little Wig Co. Shipping rates, timing, and availability may vary based on the purchase option shown on the product page and in your cart, as well as the shipping destination.

U.S. Shipping Rates

Shipping within the United States is a flat $5 per order and includes tracking and insurance.

Domestic shipments include tracking and carrier coverage appropriate to the merchandise value of the order. Optional package protection may be available at checkout and is subject to the protection provider's terms and exclusions.

Processing and Availability

Ready to Ship and Open Box: These items are in stock at our studio and normally ship within 2 business days.

Available to Order: These items are not currently in our studio and are subject to manufacturer availability. They may ship from our studio or directly from the manufacturer, so processing and delivery times vary.

Pre-order: Pre-order items ship after they become available. Availability dates are estimates and may change based on the color or manufacturer.

Business days are Monday through Friday, excluding holidays. If an item becomes unavailable or significantly delayed after purchase, we will contact you promptly with available options, including an alternative item or a full refund.

Orders containing multiple items may arrive in separate shipments. Tracking will be provided for each shipment.

Express Shipping

Need an item quickly? Email us at kelly@prettylittlewigco.com before ordering. Expedited shipping may be available for Ready to Ship and Open Box items for an additional charge.

Faster carrier service does not shorten the processing or availability time for Available to Order or Pre-order items.

Tracking and Delivery

You will receive a shipping-confirmation email with tracking information when your order ships. Please allow up to 48 hours for tracking updates to appear.

The shipping carrier may vary depending on the item and fulfillment location. Carrier delivery estimates are not guaranteed. Delays caused by weather, holidays, carrier disruptions, customs processing, or other circumstances outside our control may affect delivery.

Signature Confirmation

Orders with a merchandise subtotal of $500 or more may require a signature at delivery. We may also require a signature based on the order value, destination, carrier, or other risk considerations.

Please provide a delivery address where someone will be available to accept the package. Signature services for items shipped directly from a manufacturer may vary.

Shipping Address

Please review your shipping address carefully before placing your order. Address changes cannot be guaranteed once processing has begun.

Customers are responsible for additional shipping costs when an order is returned because an incorrect or incomplete address was provided or the package was refused.

International Shipping

We currently offer online checkout and shipping to Canada for a flat $19.99 USD shipping rate. The Canadian-dollar amount displayed at checkout may vary based on the current exchange rate.

Canadian orders are shipped using a tracked international shipping service. Estimated transit time is 8–14 business days after processing. International delivery times are estimates and may be affected by customs processing, carrier delays, weather, or other circumstances outside our control. International delivery dates are not guaranteed.

For orders shipping to Canada, applicable duties and import charges are included or calculated as part of your purchase, and applicable Canadian taxes are calculated at checkout. Canadian customers should not be required to pay additional customs duties or import charges upon delivery.

Orders shipped outside the United States are final sale and are not eligible for return, exchange, or store credit. This does not affect resolutions for items that arrive damaged, defective, incorrect, or materially different from their description. Please see our Return Policy for complete details.

Located outside the United States or Canada? Please email us at kelly@prettylittlewigco.com before ordering. We may be able to accommodate shipping to additional countries on a case-by-case basis. Shipping availability, costs, customs requirements, duties, taxes, and product restrictions vary by destination. Please do not place an order until international shipping has been confirmed.

Lost, Stolen, or Damaged Packages

If your package arrives damaged, contact us within 3 business days of delivery at kelly@prettylittlewigco.com. Please include your order number and clear photos of the shipping package, label, and product.

For packages that are lost, delayed, stolen, or marked delivered but not received, please contact the carrier and notify us promptly. We will help determine whether an eligible carrier or package-protection claim can be submitted. Coverage and claim decisions are subject to the carrier's or protection provider's terms and exclusions.