Return Policy


At Pretty Little Wig Co, we believe that education and support are the best ways to help you find the right wig or topper. Return eligibility depends on the purchase option shown on the product page and in your cart, as well as the shipping destination.

We encourage you to review product photos, videos, descriptions, and educational content carefully before purchasing. If you have questions about color, style, cap construction, or fit, please email us at kelly@prettylittlewigco.com before placing your order. We are always happy to help.

Ready to Ship — Final Sale

Our Ready to Ship inventory consists of brand-new pieces currently in stock at our studio. Every piece is inspected before shipment.

Ready to Ship purchases are FINAL SALE and are not eligible for return, exchange, or store credit. This does not affect resolutions for items that arrive damaged, defective, incorrect, or materially different from their description.

Open Box — Final Sale

Open Box wigs may include customer returns or pieces that have been briefly tried on over a wig cap or handled for a private consultation, photography, review, educational content, or live presentation. All Open Box wigs are carefully inspected before being offered for sale.

Open Box purchases are FINAL SALE and are not eligible for return, exchange, or store credit. This does not affect resolutions for items that arrive damaged, defective, incorrect, or materially different from their description.

Available to Order and Pre-order Returns

Available to Order items, as well as Pre-order items after they have shipped, are brand new and eligible for a return request within 14 calendar days of delivery.

Before sending anything back, email kelly@prettylittlewigco.com with your name, order number, item, color, and reason for the request. All returns require approval. Approved returns must be postmarked within 7 business days of approval and sent only to the return address we provide. Do not send a return to the manufacturer.

To be eligible, an item must pass inspection and meet all of the following requirements:

  • It remains in original factory condition, with all tags and labels attached and is returned in the manufacturer's original box with all original packaging, netting, and inserts included.
  • It has only been tried on briefly indoors over a wig cap.
  • It has not been worn, altered, cut, washed, exposed to heat, sprayed or misted with water, or treated with styling or hair-care products.
  • It has not been brushed, combed, shaken out, or restyled. The factory part, cap, lace, fibers, and factory styling must remain intact.
  • It is free of perfume, smoke, food, pet, or other odors; makeup; residue; damage; and other signs of wear or handling.

Approved returns qualify for either:

  • A refund to the original payment method, minus a 15% restocking fee, or
  • Store credit for the full merchandise value with no restocking fee. Store credit does not expire.

Pretty Little Wig Co does not offer direct exchanges. If you need a different item or color, complete an eligible return and place a new order.

Original shipping charges are nonrefundable. Customers are responsible for tracked return shipping and for returns that are lost, delayed, damaged, or sent to the wrong address. Please retain your tracking receipt until the return has been processed.

Approved returns are normally processed within 3–7 business days after delivery to us and inspection. Your bank or card issuer may need additional time to post a refund. A return that does not meet these requirements may be refused and returned to you at your expense.

If a promotional or free item was included with the purchase, it must also be returned. If it is not returned, its retail value may be deducted from the refund or store credit.

We reserve the right to limit or refuse returns in cases of suspected fraud, return abuse, or repeated excessive returns.

International Orders

Orders shipped outside the United States are final sale and are not eligible for return, exchange, or store credit. This applies to Ready to Ship, Open Box, Available to Order, and Pre-order items.

This does not affect resolutions for items that arrive damaged, defective, incorrect, or materially different from their description. Please see the Damaged, Defective, Incorrect, or Misrepresented Items section below.

Pre-order Cancellations

Full payment is collected when a Pre-order is placed. A Pre-order may be canceled for a full refund at any time before it ships. Estimated availability dates are not guaranteed and may vary by color or supplier availability. Once a Pre-order has shipped, the return terms above apply.

Ready to Ship and Available to Order purchases begin processing promptly. Other cancellation requests are reviewed individually and might not be possible after processing has begun. Please email us at kelly@prettylittlewigco.com as soon as possible if you need assistance.

Damaged, Defective, Incorrect, or Misrepresented Items

Please inspect your order upon delivery. If your item arrives damaged, defective, incorrect, or materially different from its description, contact us within 3 business days of delivery at kelly@prettylittlewigco.com. Please include your order number, a description of the issue, and clear photos when applicable.

Damage caused by wear, brushing, styling, washing, cutting, product use, heat, improper care, or customer handling is not considered a defect.

We will review the issue and work with you toward an appropriate resolution.

Product Availability

Manufacturer availability can change without notice. If an item becomes unavailable after purchase, we will contact you promptly and provide available options, including an alternative item or a full refund.

Thank you for supporting Pretty Little Wig Co.